Warranty Information

One Year Non-Transferrable Limited Warranty

WHAT IS COVERED: Radio Systems Corporation, owner of the Free Spirit brand, (hereinafter referred to as "Free Spirit") warrants to the original retail consumer purchaser, and not any other purchaser or subsequent owner, that its Free Spirit product, when subject to normal and proper residential use, will be free from defects in material or workmanship for a period of one (1) year from the purchase date. An "original retail consumer purchaser" is a person or entity who originally purchases the product, or a gift recipient of a new product that is unopened and in its original packaging. When serviced by Free Spirit Customer Service, Free Spirit covers labor and parts for the first year of ownership; after the first year, a service or upgrade charge will apply relative to replacement of the product, with new items at Free Spirit's sole discretion. The limited warranty is non-transferrable and shall automatically terminate if the original retail consumer purchaser resells the Free Spirit product or transfers the property on which the Free Spirit product is installed. In the event of defect, these are your exclusive remedies.

PROPER PRODUCT USE: This product is designed only for use with domesticated animals; do not use this product for any other purpose. However, the specific temperament of your animal may not work with this product. We recommend that you do not use this product if your animal is aggressive. If you are unsure whether this product is appropriate for your animal, please consult with your veterinarian or certified trainer before you use this product. Please see the instruction manual for additional important information.

WHAT IS NOT COVERED: This non-transferrable limited warranty does not provide protection against, and Free Spirit will have no liability under this non-transferrable limited warranty for any damage to or defects in the products caused by any animal, loss of product(s), failure, defect or damage caused by events and situations beyond normal residential exposure conditions, including, but not limited to: commercial use, misuse, abuse, neglect, improper installation or installation not in accordance with Free Spirit's instructions, use of non-Free Spirit accessories, impacts of foreign objects, acts of God, abnormal or improper use, improper storage, attempted repair or service by anyone other than Free Spirit Customer Service, accident, alteration, defects in or failure of the surface the Free Spirit product is installed in or upon, discoloration or other damage caused by pollution, sunlight, other environmental conditions, mold, dirt, mildew, or exposure to harmful chemicals and any other cause not involving manufacturing defects in the Free Spirit product.

Under no circumstances will Free Spirit be liable for any non-Free Spirit labor charges or any expenses whatsoever in connection with the removal, repair or installation of either the original or replacement component(s) relative to in-ground fence installation, kennel installation, pet door installation and other permanent, semi-permanent, or fixture type installations on the retail consumer purchaser's property.

MAKING A WARRANTY CLAIM: To obtain warranty service, call the Free Spirit Customer Care center at 1-800-732-2677.

Pursuant to this non-transferrable limited warranty, Free Spirit will replace the part with a new part. This non-transferrable limited warranty will then apply to the new part for the remainder of the original non-transferrable limited warranty period.

DISCLAIMERS: Replacement as provided under this non-transferrable limited warranty is the exclusive remedy of the consumer. Neither labor to remove the part nor labor to install the replaced part is covered.

This non-transferrable limited warranty is in lieu of all other express warranties. Free Spirit expressly disclaims and excludes all other warranties, express or implied, including without limitation, the warranties of merchantability and fitness for a particular purpose. Free Spirit also disclaims and excludes all liability for incidental, consequential, punitive, direct, indirect, special or any other damages arising out of or connected with the purchase, use or misuse of this product or for the breach of any express or implied warranties or breach of contract or otherwise. Purchaser assumes all risks and liabilities from the use or misuse of this product. Free Spirit does not authorize any other person or agent to make any other express or implied warranties.

Furthermore, Free Spirit will not be liable for any loss, damage or injury resulting from delay in delivery of replacement parts or for any failure by Free Spirit to perform covered repair work due to circumstances beyond Free Spirit's control.

GOVERNING LAW: This non-transferrable limited warranty shall be governed by the law of the State of Tennessee, excluding its conflicts of laws principles. Jurisdiction and venue shall be exclusive to the courts of Knox County, Tennessee.

These warranties give you specific legal rights, and you may also have other rights that vary from state to state or country to country. Some states or countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.